Common queries answered
Frequently asked Questions
Estimated shipping time varies and can be longer than 10 days due to high demand. Typically its between 10-30 Business days
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 business days not including 2-5 business days processing);
- you receive the wrong item;
- you do not want the product you have received (but you must return the item at your expense and the item must be unused).
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster);
- you ordered wrong product (size, color, type, etc.). But you can return your order at your expense and we will issue the refund.
You can submit refund requests within:
- 10 business days after the order is delivered;
- 45 business days since your order was placed. You can do it by sending a message on Contact Us page.
You will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available
Contact us as soon as possible. If the item has already shipped then we do not offer refunds for an incorrect address.
Currently we only ship to the United Kingdom
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.